CHPower - customer management and billing
OpenApp developed a Plone based customer management and billing system for CHPower. The second revision, developed to support the ESB's Marketing Opening Program, was delivered in partnership with the client in 6 months and has enabled them to build a broad customer base in both business and consumer markets.
System features include:
- Integration with MaxDB (formerly Sap Database) for invoice calculations and metering information.
- Creation of individual invoices for all customers, delivered as books of invoices to financial personnel and printing services, and individual customer folders for customer management.
- All older paper invoices scanned and managed consistent with new content.
- Customer files, including all contact information and all correspondence created and managed within the system.
Jim McMahon, MD of CHPower, says he gets competitive advantage from this method of operation.
ChPower has since been purchased by Scottish Power and integrated with the operations of Airtricity..